Return Policy

RETURNS & CANCELLATIONS

Order Cancellations

• Eligibility: Allowed only before shipping or production begins.

• Refund: Approved cancellations receive a 100% refund to the original payment method.

• Post-Dispatch: Orders cannot be cancelled once shipped.

Returns Policy

• Timeframe: Must be initiated within 14 days of delivery receipt.

• Condition Criteria: * Item must be unused and unaltered.

  • Original packaging must be fully intact.

  • Proof of purchase/order number is mandatory.

• Fees: Zero ($0) restocking fees. Maximum of one shipping fee charged in total per transaction.

• Requirement: Contact customer support prior to shipping items back to obtain mandatory return paperwork.

Refund Logistics

• Process: Returned goods are received and inspected; confirmation email is sent upon processing.

• Approval: Approved refunds return to the original payment method within several business days.

• Missing Refunds Checklist:

  1. Check bank account records.

  2. Contact credit card provider (processing delays may apply).

  3. Contact bank regarding standard posting timelines.

  4. Email service@triimly.com if unresolved.

Shipping Fees & Address

• Customer Cost: Applies to returns based on personal preference or mind changes.

• Brand Cost: Applies to damaged, defective, or incorrect items sent by our warehouse.

• Return Address: Provided directly by support staff upon formal return authorization.